Shipping policy

Shipping Policy

Effective date: February 25, 2026
Store name: Farah Foods (“we”, “us”, “our”)
Contact: farahfoodshamilton@gmail.com | +1 (905) 546-1232
Store address: 1-54 Queen St S, Hamilton, Ontario, Canada L8P 3R5
Website: farahfoodshamilton.ca

1) Delivery & Pickup Options

Farah Foods offers:

  • Local delivery to eligible addresses in Hamilton and surrounding areas
  • In-store pickup at our store address listed above

Available time slots depend on store volume, driver capacity, traffic, and weather.

2) Delivery Area

Local delivery is available only within our delivery zone (Hamilton and surrounding areas). If your address is outside the zone, delivery will not be available at checkout.

We may adjust our delivery zone from time to time based on operations.

3) Delivery Fees

Delivery fees (if applicable) are shown at checkout before you pay. Fees may vary based on distance, basket size, time slot, or promotions.

4) Order Processing

After you place an order, we pick and pack items for delivery or pickup. Processing speed depends on order volume and availability.

5) Delivery Time Estimates

Delivery windows shown at checkout are estimates, not guarantees. Delays can happen due to traffic, weather, and high demand.

If we expect a major delay, we’ll try to contact you using the details provided at checkout.

Ontario consumer resources explain that in certain situations, if delivery is more than 30 days late relative to the promised delivery date (or 30 days from the order date if no delivery date was provided), a consumer may have cancellation rights under the Consumer Protection Act. (Ontario)

6) Perishables, Refrigerated & Frozen Items

Many grocery items are perishable or temperature sensitive.

  • If you choose contactless / leave-at-door, delivery is considered complete once the order is delivered to your specified location. You accept responsibility for product condition after delivery, including temperature exposure.
  • If you want handoff only, add instructions like: “Do not leave unattended. Call on arrival.”

(Health Canada sets food safety standards and CFIA enforces them federally.) (Canadian Food Inspection Agency)

7) Accurate Address & Delivery Instructions

You are responsible for providing:

  • correct address, unit number, buzzer code, and entry instructions
  • a phone number we can reach during delivery

If details are missing or incorrect, delivery may be treated as a failed delivery (see Section 8).

8) Failed Delivery / No Safe Drop

A delivery may be considered failed if:

  • nobody answers and there’s no safe place to leave the order,
  • entry is not possible (locked building, no buzzer, etc.),
  • the address is incorrect,
  • we cannot reach you within a reasonable time.

In these cases:

  • we may return the order to the store,
  • perishable items may not be eligible for refund, and
  • a redelivery fee may apply.

9) Pickup Policy (1-Hour Hold)

Pickup location: [your full address]
Pickup hold time: We will hold pickup orders for up to 1 hour after the scheduled pickup time.

Because pickup orders may include refrigerated/frozen/perishable products:

  • If the order is not picked up within the 1-hour hold time, we may need to cancel and discard perishable items for safety and quality reasons.
  • Refunds for uncollected pickup orders may be limited, especially for perishable or temperature-sensitive items.
  • If you’re running late, contact us immediately at farahfoodshamilton@gmail.com or +1 (905) 546-1232 and we’ll try (not promise) to accommodate.

10) Late / Missing Orders

If your order is late or missing, contact us right away so we can fix it quickly.

Ontario guidance also notes that if a consumer accepts late delivery, they may lose the right to cancel specifically due to late delivery. (Steps to Justice)

11) Wrong, Missing, Damaged, Expired, or Spoiled Items

If something arrives wrong, missing, damaged, expired, or spoiled:

  • contact us within 24 hours (sooner for refrigerated/frozen items), and
  • include your order number and photos if possible.

We’ll review and, if confirmed, provide a refund, replacement, or store credit as described in our Return & Refund Policy.

12) Policy Updates

We may update this Shipping Policy at any time. The latest version will be posted on our website with the updated effective date.